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How kintoptoto Handles Your Personal Data

This page tells you exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and use our platform — and what we do with it.

Account data protectionDANA, OVO, GoPay payment dataCookie and device controlsYour right to access or deleteIndonesia-region data handling

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is used, our support team handles these requests directly. Send your request through the channel that works best for you — we will confirm receipt and follow up on the same thread.

Team online

Live Chat

Open the chat widget from any page on your account. Describe your data request clearly and our team will respond on the same thread.

Email Support

Email us with your registered account details and the specific privacy action you need — access, correction or deletion. We log all email requests for your records.

Account Settings

Some data preferences — like cookie consent and marketing communications — can be adjusted directly inside your account settings without contacting support.

What Data We Collect and Why

kintoptoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you submit — name, email address, phone number, and the payment method you choose, whether that is DANA, OVO or GoPay. Each time you log in, our servers record your device type, IP address, and session timestamps

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so we can secure your account and detect unusual activity. Payment data passed through DANA, OVO or GoPay transactions is handled by those providers under their own security standards; we store only the reference needed to match your deposit or withdrawal to your account. We also
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collect behavioural data — which pages you visit, how long sessions run, and which features you tap — to improve the platform for returning users on mobile. You do not need to provide more than what the account form asks for. If you contact our support
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channel, that conversation is stored so we can follow up accurately. All data is used to operate your account, process payments and keep the service running. We do not sell your personal information to third parties. Availability of all features and data processing depends on local
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law and the eligible region where you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is part of how kintoptoto keeps your account usable and safe. Below is how we approach the key areas — from how long we keep records to how cookies work on your device.

Account Security

Your account password is stored in hashed form. Login sessions are verified by OTP when a new device connects, so only you can open a new session from an unfamiliar phone.

Data Retention

We keep your account records for as long as your account is active or as required by applicable law. When you close an account, we begin the deletion process within the period local regulation allows.

Cookies and Device Data

We use cookies to keep your session alive and remember your wallet preference — DANA, OVO or GoPay — so you do not re-enter it every visit. You can clear these in your browser or app settings.

Requesting Changes

To update, export or delete your personal data, contact support via live chat or email with your registered account identifier. We aim to action verified requests promptly.

Privacy Policy Questions, Answered

These are the questions we hear most often about data, rights and account privacy. If yours is not here, reach out through live chat or email.

We collect your name, email, phone number and your chosen payment method — DANA, OVO or GoPay. Device type and session data are also recorded for account security purposes.

We do not sell your data. Payment processors like DANA, OVO and GoPay receive only what is needed to complete your transaction. No personal profiles are sold to advertisers.

Contact our support team via live chat or email. Include your registered account identifier and specify you want a data export. We will verify your identity before sending anything.

Yes. Submit a deletion request through live chat or email. We process it within the period required by applicable local law. Some transaction records may be retained as required by regulation.

Cookies keep your session active and remember your wallet choice — DANA, OVO or GoPay — between visits. You can remove them via your browser or app settings at any time.

Data handling follows the same policy across Indonesia. All processing depends on local law and is available only in eligible regions where the platform is permitted to operate.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How kintoptoto Handles Your Personal Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Information

Account Security

Data Retention

Cookies and Device Data

Requesting Changes

Privacy Policy Questions, Answered

01 What personal data does kintoptoto collect when I open an account?

02 Does kintoptoto share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask kintoptoto to delete my account data?

05 How does kintoptoto use cookies on my device?

06 Is my data handled differently if I access from Depok or another city in Indonesia?

Privacy Policy

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